Receptionists and Information Clerks: daily tasks & AI impact
This page breaks Receptionists and Information Clerks into the top 15 daily O*NET tasks and scores each for Generative AI automation probability. Those task scores roll up to an overall vulnerability index of 68/100 (Moderate automation risk). Struck-through rows are ≥80% automatable; highlighted safer rows are under 30% or primarily physical.
High-automation exposure
No task in this set currently exceeds the 80% threshold, so risk is spread across moderate probabilities rather than a few catastrophic duties.
Durable human work
This profile has little “safe” task mass under our thresholds. Workers should treat AI fluency as mandatory and actively map transferable skills into lower-risk roles.
Importance comes from O*NET incumbent ratings. Automation probability is model-generated for current Generative AI capability (not speculative AGI). Digital / physical / mixed labels describe the modality of the work, which strongly correlates with near-term automation potential.
| Task | Importance | AI probability | Nature |
|---|---|---|---|
| Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Core | 4.74 | — | — |
| Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Core | 4.69 | — | — |
| Receive payment and record receipts for services. Core | 4.64 | — | — |
| Schedule appointments and maintain and update appointment calendars. Core | 4.4 | — | — |
| Analyze data to determine answers to questions from customers or members of the public. Supplemental | 4.22 | — | — |
| Calculate and quote rates for tours, stocks, insurance policies, or other products or services. Supplemental | 4.21 | — | — |
| Transmit information or documents to customers, using computer, mail, or facsimile machine. Core | 4.12 | — | — |
| Hear and resolve complaints from customers or the public. Core | 4.11 | — | — |
| File and maintain records. Core | 4.09 | — | — |
| Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided. Core | 4.02 | — | — |
| Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents. Core | 3.97 | — | — |
| Collect, sort, distribute, or prepare mail, messages, or courier deliveries. Core | 3.91 | — | — |
| Keep a current record of staff members' whereabouts and availability. Supplemental | 3.9 | — | — |
| Schedule space or equipment for special programs and prepare lists of participants. Supplemental | 3.55 | — | — |
| Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area. Core | 3.39 | — | — |
What remains human
No tasks currently fall under the safe threshold for this occupation.
FAQ
Which Receptionists and Information Clerks tasks are most exposed to AI?
No task in this set currently exceeds the 80% threshold, so risk is spread across moderate probabilities rather than a few catastrophic duties.
Which Receptionists and Information Clerks tasks are safest from Generative AI?
This profile has little “safe” task mass under our thresholds. Workers should treat AI fluency as mandatory and actively map transferable skills into lower-risk roles.
How should I read the Receptionists and Information Clerks task table?
Importance comes from O*NET incumbent ratings. Automation probability is model-generated for current Generative AI capability (not speculative AGI). Digital / physical / mixed labels describe the modality of the work, which strongly correlates with near-term automation potential.