Office Clerks, General: daily tasks & AI impact
This page breaks Office Clerks, General into the top 15 daily O*NET tasks and scores each for Generative AI automation probability. Those task scores roll up to an overall vulnerability index of 68/100 (Moderate automation risk). Struck-through rows are ≥80% automatable; highlighted safer rows are under 30% or primarily physical.
High-automation exposure
No task in this set currently exceeds the 80% threshold, so risk is spread across moderate probabilities rather than a few catastrophic duties.
Durable human work
This profile has little “safe” task mass under our thresholds. Workers should treat AI fluency as mandatory and actively map transferable skills into lower-risk roles.
Importance comes from O*NET incumbent ratings. Automation probability is model-generated for current Generative AI capability (not speculative AGI). Digital / physical / mixed labels describe the modality of the work, which strongly correlates with near-term automation potential.
| Task | Importance | AI probability | Nature |
|---|---|---|---|
| Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Core | 4.56 | — | — |
| Answer telephones, direct calls, and take messages. Core | 4.34 | — | — |
| Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Core | 4.28 | — | — |
| Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions. Supplemental | 4.14 | — | — |
| Complete and mail bills, contracts, policies, invoices, or checks. Supplemental | 4.11 | — | — |
| Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer. Core | 4.05 | — | — |
| Compile, copy, sort, and file records of office activities, business transactions, and other activities. Core | 3.99 | — | — |
| Review files, records, and other documents to obtain information to respond to requests. Core | 3.91 | — | — |
| Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail. Core | 3.91 | — | — |
| Process and prepare documents, such as business or government forms and expense reports. Supplemental | 3.82 | — | — |
| Compute, record, and proofread data and other information, such as records or reports. Core | 3.76 | — | — |
| Complete work schedules, manage calendars, and arrange appointments. Core | 3.73 | — | — |
| Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters. Core | 3.55 | — | — |
| Inventory and order materials, supplies, and services. Core | 3.5 | — | — |
| Deliver messages and run errands. Core | 3.47 | — | — |
What remains human
No tasks currently fall under the safe threshold for this occupation.
FAQ
Which Office Clerks, General tasks are most exposed to AI?
No task in this set currently exceeds the 80% threshold, so risk is spread across moderate probabilities rather than a few catastrophic duties.
Which Office Clerks, General tasks are safest from Generative AI?
This profile has little “safe” task mass under our thresholds. Workers should treat AI fluency as mandatory and actively map transferable skills into lower-risk roles.
How should I read the Office Clerks, General task table?
Importance comes from O*NET incumbent ratings. Automation probability is model-generated for current Generative AI capability (not speculative AGI). Digital / physical / mixed labels describe the modality of the work, which strongly correlates with near-term automation potential.